Merchant Method

by Merchant Method

Merchant Method
  • Language: eng
  • Episodes: 23
  • Last: 28 Nov 2017
Retail Shift is about achieving the next level of business growth and unlocking more profit with more ease. It’s about the power of professional development, accountability, and applying the fundamentals of retail to your unique business. In each episode, Merchant Method founder Christine Guillot highlights insightful lessons shared by retail business owners, guides inspirational conversations with leaders in other industries, and shares merchant tips that you can take action on immediately. Let’s get started.

Episodes (23)

  • The Breadth of Consumer Spending During the Holiday Season
    The Breadth of Consumer Spending During the Holiday Season
    Play
    Published: 28 Nov 2017 Duration: 10:50
    Consumer holiday spending spans occasions from early November through well after the New Year. You can make selling easier and more profitable by responding to the full breadth of consumer spending during the entire holiday season. Show Not... Read more →
    Consumer holiday spending spans occasions from early November through well after the New Year. You can make selling easier and more profitable by responding to the full breadth of consumer spending during the entire holiday season. Show Not... Read more →

  • Selling the Job
    Selling the Job
    Play
    Published: 1 Aug 2017 Duration: 13:33
    Interviewing is a two-way street. Candidates are selling themselves and you, as the hiring manager, are selling the role, your leadership capacity, the company culture, and the value of the brand. Interviewers are being interviewed by candi... Read more →
    Interviewing is a two-way street. Candidates are selling themselves and you, as the hiring manager, are selling the role, your leadership capacity, the company culture, and the value of the brand. Interviewers are being interviewed by candi... Read more →

  • Making Your Most Important Hire
    Making Your Most Important Hire
    Play
    Published: 17 Jul 2017 Duration: 13:27
    My forte is working on experimental retail projects. I love using my skills in innovative ways, stretching and growing along the way. Most of these projects have gone well, but not all of them. Looking back, in the projects that fizzled, I ... Read more →
    My forte is working on experimental retail projects. I love using my skills in innovative ways, stretching and growing along the way. Most of these projects have gone well, but not all of them. Looking back, in the projects that fizzled, I ... Read more →

  • Most Likely to Become a Teacher
    Most Likely to Become a Teacher
    Play
    Published: 10 Jul 2017 Duration: 14:35
    When I graduated high school I was voted Most Likely to Become a Teacher. Back then it seemed like a bad prediction. I was bound for business school and focused on becoming an entrepreneur and a retailer. It took me years to realize that th... Read more →
    When I graduated high school I was voted Most Likely to Become a Teacher. Back then it seemed like a bad prediction. I was bound for business school and focused on becoming an entrepreneur and a retailer. It took me years to realize that th... Read more →

  • Try ,Try Again
    Try ,Try Again
    Play
    Published: 26 Jun 2017 Duration: 11:38
    Securing my first professional role in corporate retail was no easy task. After one, two, three failed attempts I came to learn that there are multiple ways to get what you want. In this week’s episode I share my first job-seeking process a... Read more →
    Securing my first professional role in corporate retail was no easy task. After one, two, three failed attempts I came to learn that there are multiple ways to get what you want. In this week’s episode I share my first job-seeking process a... Read more →

  • Introduction to Retail Shift
    Introduction to Retail Shift
    Play
    Published: 19 Jun 2017 Duration: 11:06
    This week I’m excited to launch Retail Shift: Field Notes of Retail Success.   This new weekly podcast series complements our retail trend reports with qualitative notes about success in the retail industry. In each installment, I’ll share ... Read more →
    This week I’m excited to launch Retail Shift: Field Notes of Retail Success.   This new weekly podcast series complements our retail trend reports with qualitative notes about success in the retail industry. In each installment, I’ll share ... Read more →

  • Three Tips for Successful Business Planning
    Three Tips for Successful Business Planning
    Play
    Published: 13 Jun 2017 Duration: 14:17
    Do you think that quarterly realignment of strategic initiatives with long-term goals is just for big businesses? Done well, a structured quarterly business plan can serve as a silent, well-informed, and influential business partner to help... Read more →
    Do you think that quarterly realignment of strategic initiatives with long-term goals is just for big businesses? Done well, a structured quarterly business plan can serve as a silent, well-informed, and influential business partner to help... Read more →

  • Take Stock of Your Year to Date
    Take Stock of Your Year to Date
    Play
    Published: 6 Jun 2017 Duration: 09:12
    Both professionally and personally, I find it valuable to pause and reflect on the recent past, both the things that have happened around me and the things that I have done. As we approach the middle of the year, it’s a perfect time to do j... Read more →
    Both professionally and personally, I find it valuable to pause and reflect on the recent past, both the things that have happened around me and the things that I have done. As we approach the middle of the year, it’s a perfect time to do j... Read more →

  • Surprise & Delight in Retail Marketing
    Surprise & Delight in Retail Marketing
    Play
    Published: 31 May 2017 Duration: 31:26
    We talk a lot about small retailers needing to stand out, but our customers are saturated with influencers, expectations are at an all time high, and our competitors are all hustling too. To help deal with all this noise, I’d like to share ... Read more →
    We talk a lot about small retailers needing to stand out, but our customers are saturated with influencers, expectations are at an all time high, and our competitors are all hustling too. To help deal with all this noise, I’d like to share ... Read more →

  • Using Green Business Practices To Get Ahead in Retail
    Using Green Business Practices To Get Ahead in Retail
    Play
    Published: 15 May 2017 Duration: 16:00
    Green business practices are more available to independent retailers than ever, providing new opportunities to build value. Decreasing material consumption is good for its own sake and many customers like to see businesses acting responsibl... Read more →
    Green business practices are more available to independent retailers than ever, providing new opportunities to build value. Decreasing material consumption is good for its own sake and many customers like to see businesses acting responsibl... Read more →

  • Loss Prevention that Builds Top Line Revenue, Bottom Line Profit, and Brand Equity
    Loss Prevention that Builds Top Line Revenue, Bottom Line Profit, and Brand Equity
    Play
    Published: 8 May 2017 Duration: 17:42
    Retailers use all of their business acumen and intention to develop an excellent shopping experience, maintain brand value, and grow customer relationships; these same skills can be applied to building and maintaining a comprehensive loss p... Read more →
    Retailers use all of their business acumen and intention to develop an excellent shopping experience, maintain brand value, and grow customer relationships; these same skills can be applied to building and maintaining a comprehensive loss p... Read more →

  • Preserve Profit by Preventing Internal Loss
    Preserve Profit by Preventing Internal Loss
    Play
    Published: 2 May 2017 Duration: 12:39
    Internal loss is the leading cause of profit loss for small businesses and retailers, which often surprises business owners. Types of internal loss range from employee abuse of credit cards, refunds, and discounts, to simple theft by employ... Read more →
    Internal loss is the leading cause of profit loss for small businesses and retailers, which often surprises business owners. Types of internal loss range from employee abuse of credit cards, refunds, and discounts, to simple theft by employ... Read more →

  • Learn Why Shoplifting Happens and How You Can Prevent It
    Learn Why Shoplifting Happens and How You Can Prevent It
    Play
    Published: 25 Apr 2017 Duration: 21:00
    Shoplifting happens for a number of reasons but do you know the most common and important elements of external theft? Learn more about these underlying problems and what to do about them in this week’s trend report, "Learn Why Shoplifting H... Read more →
    Shoplifting happens for a number of reasons but do you know the most common and important elements of external theft? Learn more about these underlying problems and what to do about them in this week’s trend report, "Learn Why Shoplifting H... Read more →

  • 10: As employers, we’re always being watched
    10: As employers, we’re always being watched
    Play
    Published: 9 Feb 2016 Duration: 36:09
    We talk about working as a leader under the spotlight and how to address the challenges of having our employees watching not just our words but also our actions, the choices we make, and how we treat people. This is the second of two episod... Read more →
    We talk about working as a leader under the spotlight and how to address the challenges of having our employees watching not just our words but also our actions, the choices we make, and how we treat people. This is the second of two episod... Read more →

  • Retail Leadership – Part 1: The Origins of Leadership
    Retail Leadership – Part 1: The Origins of Leadership
    Play
    Published: 14 Jan 2016 Duration: 46:19
    An interview and conversation about early experiences in leadership If you're interested in developing your leadership skills, join us for a live workshop in Seattle, WA: http://www.merchantmethod.com/leadership.html
    An interview and conversation about early experiences in leadership If you're interested in developing your leadership skills, join us for a live workshop in Seattle, WA: http://www.merchantmethod.com/leadership.html

  • 8: How to reduce overwhelm in any situation
    8: How to reduce overwhelm in any situation
    Play
    Published: 4 Dec 2015 Duration: 16:23
    I share my best tips to minimize you and your staff feeling overwhelmed in any situation. We are called on to elevate customer service and create a differentiated experience while also balancing the revenue that's ringing at the register wi... Read more →
    I share my best tips to minimize you and your staff feeling overwhelmed in any situation. We are called on to elevate customer service and create a differentiated experience while also balancing the revenue that's ringing at the register wi... Read more →

  • 7: How to approach a new idea
    7: How to approach a new idea
    Play
    Published: 20 Nov 2015 Duration: 14:57
    I discuss the danger of thinking out loud and how to avoid pitfalls by following our step-by-step process for discussing new ideas with your employees. This is the third episode of four on the theme of retail management communication; it wa... Read more →
    I discuss the danger of thinking out loud and how to avoid pitfalls by following our step-by-step process for discussing new ideas with your employees. This is the third episode of four on the theme of retail management communication; it wa... Read more →

  • 6: Conflict vs. A Need for Clarification
    6: Conflict vs. A Need for Clarification
    Play
    Published: 14 Nov 2015 Duration: 10:00
    I talk about the difference between actual conflict and the simple need for clarification over a difference of opinion, how to determine which type of situation you’re facing, and how to face it directly. This is the second episode of four ... Read more →
    I talk about the difference between actual conflict and the simple need for clarification over a difference of opinion, how to determine which type of situation you’re facing, and how to face it directly. This is the second episode of four ... Read more →

  • 5: Why asking for favors is a trap
    5: Why asking for favors is a trap
    Play
    Published: 3 Nov 2015 Duration: 09:59
    I explain why it is essential to be clear about what we expect or need from our employees rather than asking them to do us favors and describe how to communicate more directly to avoid the favor trap. This is the first episode of four on th... Read more →
    I explain why it is essential to be clear about what we expect or need from our employees rather than asking them to do us favors and describe how to communicate more directly to avoid the favor trap. This is the first episode of four on th... Read more →

  • 4: Setting employees up for success
    4: Setting employees up for success
    Play
    Published: 9 Sep 2015 Duration: 25:14
    I talk about strategies for retaining and re-training employees to show them that they’re important to us, bolster their morale, and set them up for success. This episode also addresses performance corrections and terminations, but my focus... Read more →
    I talk about strategies for retaining and re-training employees to show them that they’re important to us, bolster their morale, and set them up for success. This episode also addresses performance corrections and terminations, but my focus... Read more →