Episodes (26)

• Leaning Into Lean Leadership in Government, With John Dickson

  

  Leaning Into Lean Leadership in Government, With John Dickson

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  Published: 28 Feb 2018 Duration: 40:56

  Join us as we find out from John Dickson of Spokane County the secret to nearly 500% improvement! Check out the Chicago Bulls in the news applying root cause analysis to sports medicine. Your poll results are in and we discovered the bigge... Read more →
  Join us as we find out from John Dickson of Spokane County the secret to nearly 500% improvement! Check out the Chicago Bulls in the news applying root cause analysis to sports medicine. Your poll results are in and we discovered the bigge... Read more →

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• Amazon Delivers Excellent Customer Service With Lean Six Sigma, Featuring Bob Zimering

  

  Amazon Delivers Excellent Customer Service With Lean Six Sigma, Featuring Bob Zimering

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  Published: 15 Feb 2018 Duration: 35:03

  You don’t want to miss this episode! We’ll interview Bob Zimering who is the Senior Manager for what is essentially Amazon’s Lean Six Sigma effort. We cover an app that does your Excel work for you. We’ll find out what happens when you app... Read more →
  You don’t want to miss this episode! We’ll interview Bob Zimering who is the Senior Manager for what is essentially Amazon’s Lean Six Sigma effort. We cover an app that does your Excel work for you. We’ll find out what happens when you app... Read more →

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• Podcast: Just-In-Time Cafe, Episode 24 – How Service Organizations Move From Mediocrity to Excellence, With Jeffrey Liker

  

  Podcast: Just-In-Time Cafe, Episode 24 – How Service Organizations Move From Mediocrity to Excellence, With Jeffrey Liker

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  Published: 31 Jan 2018 Duration: 35:40

  Tune in to hear Tracy’s interview with author Jeffrey Liker who just published The Toyota Way to Service Excellence. Find out about an app that facilitates seamless communication with bad grammar. Check out why Pearl Harbor airmen met up w... Read more →
  Tune in to hear Tracy’s interview with author Jeffrey Liker who just published The Toyota Way to Service Excellence. Find out about an app that facilitates seamless communication with bad grammar. Check out why Pearl Harbor airmen met up w... Read more →

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• Podcast: Just-In-Time Cafe, Episode 23 – How the Best Hotels Shine With Lean Six Sigma, Featuring Sally Toister

  

  Podcast: Just-In-Time Cafe, Episode 23 – How the Best Hotels Shine With Lean Six Sigma, Featuring Sally Toister

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  Published: 15 Jan 2018 Duration: 29:53

  During this episode’s interview we’ll found out how Sally Toister made Starwood’s Lean Six Sigma Program even better at Marriott Hotels. We’ll highlight the work of some Indiana college students who used Six Sigma to divert bananas, among ... Read more →
  During this episode’s interview we’ll found out how Sally Toister made Starwood’s Lean Six Sigma Program even better at Marriott Hotels. We’ll highlight the work of some Indiana college students who used Six Sigma to divert bananas, among ... Read more →

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• Podcast: Just-In-Time Cafe, Episode 22 – Unleash Your Creativity & Get Results Using the Toyota Way, With Shingo Prize Winner Karyn Ross

  

  Podcast: Just-In-Time Cafe, Episode 22 – Unleash Your Creativity & Get Results Using the Toyota Way, With Shingo Prize Winner Karyn Ross

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  Published: 28 Dec 2017 Duration: 44:10

  Wrap up a fabulous 2017 with us at the Just-In-Time Cafe this month and listen to our interview with Shingo Prize winning author Karyn Ross as we discusses transformation in the service sector. We’ll cover an app that will make people thin... Read more →
  Wrap up a fabulous 2017 with us at the Just-In-Time Cafe this month and listen to our interview with Shingo Prize winning author Karyn Ross as we discusses transformation in the service sector. We’ll cover an app that will make people thin... Read more →

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• Podcast: Just-In-Time Cafe, Episode 21 – Using Lean to Build Government’s Capacity to Do More Good With Ken Miller

  

  Podcast: Just-In-Time Cafe, Episode 21 – Using Lean to Build Government’s Capacity to Do More Good With Ken Miller

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  Published: 30 Nov 2017 Duration: 40:36

  If you’re in Thanksgiving turkey-recovery mode, relax and tune in to the Just-in-Time Cafe for the latest news and tips. Our guest this week is Ken Miller – a man credited with sparking phenomenal government transformation across the Unite... Read more →
  If you’re in Thanksgiving turkey-recovery mode, relax and tune in to the Just-in-Time Cafe for the latest news and tips. Our guest this week is Ken Miller – a man credited with sparking phenomenal government transformation across the Unite... Read more →

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• Podcast: Just-In-Time Cafe, Episode 20 – How to Live Lean and Love It Every Day With Paul Akers, Author of “2 Second Lean”

  

  Podcast: Just-In-Time Cafe, Episode 20 – How to Live Lean and Love It Every Day With Paul Akers, Author of “2 Second Lean”

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  Published: 27 Oct 2017 Duration: 43:58

  Before you put your Halloween mask on, or maybe after, join us this October at the Just-in-Time Cafe for some problem-solving treats. Our guest this week is Lean icon Paul Akers and we’ll be discussing his journey from, in his words, “not ... Read more →
  Before you put your Halloween mask on, or maybe after, join us this October at the Just-in-Time Cafe for some problem-solving treats. Our guest this week is Lean icon Paul Akers and we’ll be discussing his journey from, in his words, “not ... Read more →

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• Podcast: Just-In-Time Cafe, Episode 19 – UC San Diego Practices What They Teach With Lean Six Sigma, With Ashley Gambhir

  

  Podcast: Just-In-Time Cafe, Episode 19 – UC San Diego Practices What They Teach With Lean Six Sigma, With Ashley Gambhir

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  Published: 29 Sep 2017 Duration: 39:32

  In this “Back-to-School” episode, we’ll interview Ashley Gambhir, a leader at UC San Diego who is improving education with Lean Six Sigma. For an appetizer we’ll serve up an app that “Leans Out” podcasts. Both government and healthcare mak... Read more →
  In this “Back-to-School” episode, we’ll interview Ashley Gambhir, a leader at UC San Diego who is improving education with Lean Six Sigma. For an appetizer we’ll serve up an app that “Leans Out” podcasts. Both government and healthcare mak... Read more →

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• Podcast: Just-In-Time Cafe, Episode 18 – Why Engaged Employees Make Process Improvement Happen With John Guaspari, Employee Engagement Expert

  

  Podcast: Just-In-Time Cafe, Episode 18 – Why Engaged Employees Make Process Improvement Happen With John Guaspari, Employee Engagement Expert

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  Published: 31 Aug 2017 Duration: 44:35

  Big things happening at the Cafe as summer winds to a close. This month’s app addresses the little-known need for cartoons with improvement teams. One of our “In the News” segments covers the intersection of a college, a hospital and West ... Read more →
  Big things happening at the Cafe as summer winds to a close. This month’s app addresses the little-known need for cartoons with improvement teams. One of our “In the News” segments covers the intersection of a college, a hospital and West ... Read more →

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• Podcast: Just-In-Time Cafe, Episode 17 – The Importance of Building a Lean Culture With Brett Cooper, Co-founder of Integris Performance Advisors

  

  Podcast: Just-In-Time Cafe, Episode 17 – The Importance of Building a Lean Culture With Brett Cooper, Co-founder of Integris Performance Advisors

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  Published: 28 Jul 2017 Duration: 41:33

  We saved a seat for you to join us at the Just-In-Time Cafe this week to talk about apps, news, books and all things related to good clean problem solving. We’ll cover an app that gives PowerPoint a face lift. On today’s Bulletin Board we’... Read more →
  We saved a seat for you to join us at the Just-In-Time Cafe this week to talk about apps, news, books and all things related to good clean problem solving. We’ll cover an app that gives PowerPoint a face lift. On today’s Bulletin Board we’... Read more →

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• Podcast: Just-In-Time Cafe, Episode 16 – Telling Stories That Create Monumental Change With Mitch Ditkoff, President of Idea Champions

  

  Podcast: Just-In-Time Cafe, Episode 16 – Telling Stories That Create Monumental Change With Mitch Ditkoff, President of Idea Champions

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  Published: 30 Jun 2017 Duration: 39:48

  Join us this month where we’ll discuss an app that creates a digital workspace. On the Bulletin Board, we’ll say good-bye to a Quality Lion and then we’ll find out what happens when you let sailors out of the box. For Tools of the Trade we... Read more →
  Join us this month where we’ll discuss an app that creates a digital workspace. On the Bulletin Board, we’ll say good-bye to a Quality Lion and then we’ll find out what happens when you let sailors out of the box. For Tools of the Trade we... Read more →

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• Podcast: Just-In-Time Cafe, Episode 15 – Back to the Birth of Lean – A Journey to Toyota in Japan With Darril Wilburn, Senior Partner at Honsha

  

  Podcast: Just-In-Time Cafe, Episode 15 – Back to the Birth of Lean – A Journey to Toyota in Japan With Darril Wilburn, Senior Partner at Honsha

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  Published: 26 May 2017 Duration: 43:47

  This month, we’re going to discuss an app that makes the case for being “lucid.” On the Bulletin Board, we’ll find out why the University of California at San Diego is putting Lean Six Sigma into hot tubs and we’ll cover a story about what... Read more →
  This month, we’re going to discuss an app that makes the case for being “lucid.” On the Bulletin Board, we’ll find out why the University of California at San Diego is putting Lean Six Sigma into hot tubs and we’ll cover a story about what... Read more →

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• Podcast: Just-In-Time Cafe, Episode 14 – Getting Wild & Ending Extinction Using Lean Six Sigma With Jeff Foster of the San Diego Zoo

  

  Podcast: Just-In-Time Cafe, Episode 14 – Getting Wild & Ending Extinction Using Lean Six Sigma With Jeff Foster of the San Diego Zoo

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  Published: 28 Apr 2017 Duration: 42:58

  This month, it’s all happening at the zoo. We’ll be interviewing Jeff Foster of the San Diego Zoo to find out how rhinos deal with process improvement. For today’s appetizer we’ll review an app that is bad grammar’s antidote to the “To Do”... Read more →
  This month, it’s all happening at the zoo. We’ll be interviewing Jeff Foster of the San Diego Zoo to find out how rhinos deal with process improvement. For today’s appetizer we’ll review an app that is bad grammar’s antidote to the “To Do”... Read more →

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• Podcast: Just-In-Time Cafe, Episode 13 – Lean Tours at Seattle Children’s Hospital Featuring Jay McNally

  

  Podcast: Just-In-Time Cafe, Episode 13 – Lean Tours at Seattle Children’s Hospital Featuring Jay McNally

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  Published: 30 Mar 2017 Duration: 44:04

  This month, Tracy will be interviewing Jay McNally of Seattle Children’s Hospital where we’ll hear all about their famous Lean Tours. Today’s appetizer is a powerful app that everyone has and most people under-use. During the Bulletin Boar... Read more →
  This month, Tracy will be interviewing Jay McNally of Seattle Children’s Hospital where we’ll hear all about their famous Lean Tours. Today’s appetizer is a powerful app that everyone has and most people under-use. During the Bulletin Boar... Read more →

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• Podcast: Just-In-Time Cafe, Episode 12 – The Joy of Lean With Dodd Starbird

  

  Podcast: Just-In-Time Cafe, Episode 12 – The Joy of Lean With Dodd Starbird

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  Published: 24 Feb 2017 Duration: 44:15

  This month, we’ll be interviewing Dodd Starbird whose new book, The Joy of Lean, gives us new recipes for happiness and workplace efficiency. For today’s appetizer we’re going to find out what tomatoes have to do with productivity. We’ll d... Read more →
  This month, we’ll be interviewing Dodd Starbird whose new book, The Joy of Lean, gives us new recipes for happiness and workplace efficiency. For today’s appetizer we’re going to find out what tomatoes have to do with productivity. We’ll d... Read more →

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• Podcast: Just-In-Time Cafe, Episode 11 – How Fiction Can Inspire Factual Process Improvement With Richard Baron of Coconino County

  

  Podcast: Just-In-Time Cafe, Episode 11 – How Fiction Can Inspire Factual Process Improvement With Richard Baron of Coconino County

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  Published: 27 Jan 2017 Duration: 42:26

  This month, direct from the home of the Grand Canyon, we’ll be interviewing Richard Baron whose new book, Streamline, uses fiction to get to the facts. For today’s appetizer we’re going “old school” to show you how seeing spots is… The post... Read more →
  This month, direct from the home of the Grand Canyon, we’ll be interviewing Richard Baron whose new book, Streamline, uses fiction to get to the facts. For today’s appetizer we’re going “old school” to show you how seeing spots is… The post... Read more →

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• Podcast: Just-In-Time Cafe, Episode 10 – Transforming the User Experience by Finding the Joy in Problem-Solving With Holly North

  

  Podcast: Just-In-Time Cafe, Episode 10 – Transforming the User Experience by Finding the Joy in Problem-Solving With Holly North

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  Published: 23 Dec 2016 Duration: 43:11

  This month we invite featured British UX Strategist Holly North to the Cafe to find out why an expert at designing user experience finds so much joy in problem solving. We’ll review an app that can make your Process Walks come alive.… The p... Read more →
  This month we invite featured British UX Strategist Holly North to the Cafe to find out why an expert at designing user experience finds so much joy in problem solving. We’ll review an app that can make your Process Walks come alive.… The p... Read more →

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• Podcast: Just-In-Time Cafe, Episode 9 – Improving Government Performance Using Lean Six Sigma With Brian Elms from Denver’s Peak Academy

  

  Podcast: Just-In-Time Cafe, Episode 9 – Improving Government Performance Using Lean Six Sigma With Brian Elms from Denver’s Peak Academy

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  Published: 23 Nov 2016 Duration: 47:20

  This month at the cafe, we’re going be talking about a tool we use every day, but completely miss its role in Process Walks. We’ll find out what paving city roads and fixing Apache helicopter gun turrets have in common.… The post Podcast: J... Read more →
  This month at the cafe, we’re going be talking about a tool we use every day, but completely miss its role in Process Walks. We’ll find out what paving city roads and fixing Apache helicopter gun turrets have in common.… The post Podcast: J... Read more →

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• Podcast: Just-In-Time Cafe, Episode 8 – Streamlining a Successful Business Launch Using Lean Six Sigma With the DiFriscos of Hell n’ Blazes Brewing Company

  

  Podcast: Just-In-Time Cafe, Episode 8 – Streamlining a Successful Business Launch Using Lean Six Sigma With the DiFriscos of Hell n’ Blazes Brewing Company

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  Published: 21 Oct 2016 Duration: n/a

  This month we’ll visit with visit with the DiFrisco Family who successfully launched the Hell n’ Blazes Brewing Company with process improvement principles and a tap room for doggies. We’ll bring you an app that let’s you pull all your… The... Read more →
  This month we’ll visit with visit with the DiFrisco Family who successfully launched the Hell n’ Blazes Brewing Company with process improvement principles and a tap room for doggies. We’ll bring you an app that let’s you pull all your… The... Read more →

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• Podcast: Just-In-Time Cafe, Episode 7 – How Lean Changes Lives With Jerry Wright From AME

  

  Podcast: Just-In-Time Cafe, Episode 7 – How Lean Changes Lives With Jerry Wright From AME

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  Published: 28 Sep 2016 Duration: 46:53

  This month we’ll visit with visit with Jerry Wright, the president and chair of the Association for Manufacturing Excellence (AME). We’ll tell you about an app that let’s you build shareable checklists. In the news we’ll hear about a prize-... Read more →
  This month we’ll visit with visit with Jerry Wright, the president and chair of the Association for Manufacturing Excellence (AME). We’ll tell you about an app that let’s you build shareable checklists. In the news we’ll hear about a prize-... Read more →

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