Episodes (49)

• 1.03: The future of digital banking

  

  1.03: The future of digital banking

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  Published: 17 Feb 2017 Duration: 14:32

  How will financial services organizations negotiate new and emerging technologies in a way that creates the best outcomes for customers and employees? On this episode of our BAI Banking Strategies podcast, we talk with Alex Jimenez, a digi... Read more →
  How will financial services organizations negotiate new and emerging technologies in a way that creates the best outcomes for customers and employees? On this episode of our BAI Banking Strategies podcast, we talk with Alex Jimenez, a digi... Read more →

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• 1.06: Artificial intelligence and voice banking

  

  1.06: Artificial intelligence and voice banking

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  Published: 10 Mar 2017 Duration: 16:14

  On this episode of the BAI Banking Strategies podcast, we talk with Robb Gaynor, chief product officer at Malauzai Software in Austin, Texas. Robb outlines the current breakthroughs in AI. These include "conversational banking," where platf... Read more →
  On this episode of the BAI Banking Strategies podcast, we talk with Robb Gaynor, chief product officer at Malauzai Software in Austin, Texas. Robb outlines the current breakthroughs in AI. These include "conversational banking," where platf... Read more →

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• 2.04: Banking and the Internet of Things

  

  2.04: Banking and the Internet of Things

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  Published: 5 May 2017 Duration: 17:38

  On this episode of the BAI Banking Strategies podcast, we're joined by Chris Skinner, international FinTech expert and author. Chris talks about the latest revolutions from the Internet of Things (IoT), with particular focus on how these te... Read more →
  On this episode of the BAI Banking Strategies podcast, we're joined by Chris Skinner, international FinTech expert and author. Chris talks about the latest revolutions from the Internet of Things (IoT), with particular focus on how these te... Read more →

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• 3.07: Banking innovation: It's more than just FinTech

  

  3.07: Banking innovation: It's more than just FinTech

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  Published: 4 Aug 2017 Duration: 18:19

  The BAI Global Innovation Awards program has fielded thousands of submissions over its seven-year history. It's given BAI president and CEO Debbie Bianucci insight as to what true banking innovation looks like. While FinTech may be an innov... Read more →
  The BAI Global Innovation Awards program has fielded thousands of submissions over its seven-year history. It's given BAI president and CEO Debbie Bianucci insight as to what true banking innovation looks like. While FinTech may be an innov... Read more →

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• 6.02: After two decades, internet banking continues to change

  

  6.02: After two decades, internet banking continues to change

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  Published: 16 Jan 2018 Duration: 15:09

  The Internet was in its nascent stages of public use in 1999--a time well before iPhones, apps and mobile banking. Yet a major initiative to take financial services into the cybersphere began that year with the founding of First Internet Ba... Read more →
  The Internet was in its nascent stages of public use in 1999--a time well before iPhones, apps and mobile banking. Yet a major initiative to take financial services into the cybersphere began that year with the founding of First Internet Ba... Read more →

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• 2.01 Banking, big data and analytics

  

  2.01 Banking, big data and analytics

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  Published: 14 Apr 2017 Duration: 16:45

  On the first episode of Season Two of the BAI Banking Strategies podcast, we talk with Don Campbell, president at RightCourse LLC and a contributor to the TAG FinTech 2017 report "Data Analytics: Big Data in Financial Services."
  On the first episode of Season Two of the BAI Banking Strategies podcast, we talk with Don Campbell, president at RightCourse LLC and a contributor to the TAG FinTech 2017 report "Data Analytics: Big Data in Financial Services."

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• 3.01: Community banking and the drive for excellence

  

  3.01: Community banking and the drive for excellence

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  Published: 23 Jun 2017 Duration: 16:04

  The BAI Banking Strategies podcast kicks off season 3 with Jill Castilla, President and CEO at Citizens Bank of Oklahoma. The institution has roots that go back more than 100 years - to a time before Oklahoma was a state--and on this episod... Read more →
  The BAI Banking Strategies podcast kicks off season 3 with Jill Castilla, President and CEO at Citizens Bank of Oklahoma. The institution has roots that go back more than 100 years - to a time before Oklahoma was a state--and on this episod... Read more →

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• 4:04: Artificial intelligence and the path to banking’s future

  

  4:04: Artificial intelligence and the path to banking’s future

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  Published: 15 Sep 2017 Duration: 16:51

  More than just chatbots, artificial intelligence in banking promises to change how the industry tackles its most fundamental tasks and pain points, from serving customers to streamlining troublesome paperwork and processes. But what’s takin... Read more →
  More than just chatbots, artificial intelligence in banking promises to change how the industry tackles its most fundamental tasks and pain points, from serving customers to streamlining troublesome paperwork and processes. But what’s takin... Read more →

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• 1.01: Millennials and community banking

  

  1.01: Millennials and community banking

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  Published: 3 Feb 2017 Duration: 16:54

  How do community banks and credit unions best cater to the needs of millennial consumers and business owners? We talk with Graham Seel, founder at BankTech Consulting, about the impact millennials and technology have on community-based fina... Read more →
  How do community banks and credit unions best cater to the needs of millennial consumers and business owners? We talk with Graham Seel, founder at BankTech Consulting, about the impact millennials and technology have on community-based fina... Read more →

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• 4.05: Facebook, mobile and banking opportunity

  

  4.05: Facebook, mobile and banking opportunity

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  Published: 22 Sep 2017 Duration: 16:52

  Facebook has 2 billion users, giving it astonishing potential to reach the prospective customers banks want. Social media platforms can also enhance customer experience and identify desirable demographics with pinpoint accuracy. Deepanjan D... Read more →
  Facebook has 2 billion users, giving it astonishing potential to reach the prospective customers banks want. Social media platforms can also enhance customer experience and identify desirable demographics with pinpoint accuracy. Deepanjan D... Read more →

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• 5.02: Women and business banking: Making a difference, understanding differences

  

  5.02: Women and business banking: Making a difference, understanding differences

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  Published: 31 Oct 2017 Duration: 14:46

  When banks interact with female business owners, they must bring more to the table than cookie-cutter solutions as these clients face particular challenges—and have particular wants—that set them apart. Beth Marcello, director of women's bu... Read more →
  When banks interact with female business owners, they must bring more to the table than cookie-cutter solutions as these clients face particular challenges—and have particular wants—that set them apart. Beth Marcello, director of women's bu... Read more →

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• 5.08: Branches, branch tech and the future of banking in 2018

  

  5.08: Branches, branch tech and the future of banking in 2018

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  Published: 12 Dec 2017 Duration: 15:16

  The oft-debated topic of branches often begs for clarity--so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways. Our... Read more →
  The oft-debated topic of branches often begs for clarity--so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways. Our... Read more →

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• 2.05: The rise of the mobile-only bank

  

  2.05: The rise of the mobile-only bank

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  Published: 12 May 2017 Duration: 14:44

  On this episode of the BAI Banking Strategies podcast, we talk with British banking veteran Anne Boden, the founder of Starling Bank, the first mobile-only banking platform in the U.K. Boden shares what led her to leave the traditional bank... Read more →
  On this episode of the BAI Banking Strategies podcast, we talk with British banking veteran Anne Boden, the founder of Starling Bank, the first mobile-only banking platform in the U.K. Boden shares what led her to leave the traditional bank... Read more →

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• 1.04: Using bank employees as social media brand ambassadors

  

  1.04: Using bank employees as social media brand ambassadors

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  Published: 24 Feb 2017 Duration: 16:00

  On this episode of the BAI Banking Strategies' podcast, we talk with CarrieAnne Cormier, digital banking strategist and retail banking officer with Avidia Bank in the Greater Boston area. Cormier talks about creating the "Avidia Smarties," ... Read more →
  On this episode of the BAI Banking Strategies' podcast, we talk with CarrieAnne Cormier, digital banking strategist and retail banking officer with Avidia Bank in the Greater Boston area. Cormier talks about creating the "Avidia Smarties," ... Read more →

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• 1.07: Payments, innovation and the three big roles of banks and FinTechs

  

  1.07: Payments, innovation and the three big roles of banks and FinTechs

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  Published: 17 Mar 2017 Duration: 16:25

  On this episode of the BAI Banking Strategies podcast, we talk with Conny Dorrestijn , CEO of Shiraz Partners and based in the Netherlands. Conny talks about Europe's instant payments landscape, and how banking innovation leaders are divide... Read more →
  On this episode of the BAI Banking Strategies podcast, we talk with Conny Dorrestijn , CEO of Shiraz Partners and based in the Netherlands. Conny talks about Europe's instant payments landscape, and how banking innovation leaders are divide... Read more →

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• 2.08: The ever-changing face of bank branches

  

  2.08: The ever-changing face of bank branches

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  Published: 2 Jun 2017 Duration: 16:11

  On this episode of the BAI Banking Strategies podcast, we're joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches. Voorhees reveals how banks can close branches and... Read more →
  On this episode of the BAI Banking Strategies podcast, we're joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches. Voorhees reveals how banks can close branches and... Read more →

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• 4.08: The artificial intelligence adoption gap

  

  4.08: The artificial intelligence adoption gap

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  Published: 3 Oct 2017 Duration: 17:08

  For all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption. With all the questions, misconceptions and curiosity surrounding this game-changing technology, Jim ... Read more →
  For all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption. With all the questions, misconceptions and curiosity surrounding this game-changing technology, Jim ... Read more →

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• 5.04: A community bank’s drive to thrive

  

  5.04: A community bank’s drive to thrive

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  Published: 14 Nov 2017 Duration: 14:55

  As though today's banking industry hurdles aren't enough, community banks are fighting to keep their customers happy in an era of high-stakes high tech and increasing competition for all corners. Nancy Graves, CEO of the Bank of New Jersey,... Read more →
  As though today's banking industry hurdles aren't enough, community banks are fighting to keep their customers happy in an era of high-stakes high tech and increasing competition for all corners. Nancy Graves, CEO of the Bank of New Jersey,... Read more →

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• 5.05: How and why incentives excite employees

  

  5.05: How and why incentives excite employees

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  Published: 17 Nov 2017 Duration: 14:00

  Banks concerned with bolstering their bottom line need to examine the ROI that comes from creating peerless incentive packages. Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how s... Read more →
  Banks concerned with bolstering their bottom line need to examine the ROI that comes from creating peerless incentive packages. Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how s... Read more →

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• 5.06: Emotional bonds, customer connection and lasting loyalty

  

  5.06: Emotional bonds, customer connection and lasting loyalty

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  Published: 28 Nov 2017 Duration: 16:48

  Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional motivations for doing business. While this represents an exciting step beyond measuring cus... Read more →
  Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional motivations for doing business. While this represents an exciting step beyond measuring cus... Read more →

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